Effective June 8, 2021
Please Review This Notice Carefully
A. OUR COMMITMENT TO YOUR PRIVACY:
Any password-protected areas of the Services may be subject to additional terms or agreements with us.
B. HOW TO CONTACT US.
You can update your preferences and information by updating your contact information through our Services or contacting us. Additionally, if you have any questions or concerns about our use of your Personal Information (defined below), please do not hesitate to contact us through any of the methods below.
You can write to us at:
You can call us at:
C. PERSONAL INFORMATION.
While using our Services, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information about a natural person who is either identified or who can be identified from data and other information either in our possession or likely to come into our possession.
We collect information from you both when you provide it voluntarily and also automatically when you use our Services. We may also collect Personal Information from other sources, as described below.
In addition, we also collect Personal Information about you from third parties in connection with our Services, including from the following sources:
- Service providers, including data analytics service providers and email, and other communications service providers
- Social Media Platforms
D. INFORMATION WE COLLECT AND HOW WE USE YOUR INFORMATION.
|Categories of Information||Description of Category||How We Use Your Information|
|Account Registration Information||Registering for an account is an optional service that may be provided through our Services. You do not have to register to use our Services. |
This is the Personal Information that is provided by you or collected by us to enable you to login and access your account and our Services. This includes your name, address, email address, and phone number, date of birth, and social security number.
Some of the Personal Information we will ask you to provide is required in order to create your account.
Please note that any processing of Protected Health Information (PHI) is governed by our separate HIPAA Notice.
|To provide you with information or services that you request from us.
To notify you about changes to our Services or any products or services we offer or provide through it.
To create, maintain and personalize your experience with the Services.
To communicate with you for services-related purposes.
To check on your account status and maintain records of activities in connection with your use of the Services.
To contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you.
To enforce our agreements, terms, conditions and policies.
|Website Inquiry Information||We allow users to contact us with inquiries about us on our Services. This is an optional service we provide to you.|
When you submit inquiries on our Services, you may provide your name, email address, and phone number.
|To respond to your questions and requests.
To provide customer support.
|Requesting an Appointment||We allow users to request appointments with us.|
To request an appointment, you may provide your first and last name, email address and phone number.
|To respond to your request.|
|Mailing List Registration Information||If made available through the Services, you may provide your first and last name and email address in order to receive our newsletter via email.||To contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you.
To notify you about changes to our Services.
|Social Media Platforms||If you choose to access, visit, and/or use any of our pages on social media platforms such as Facebook or Instagram (“Social Media Platforms”), we may receive aggregate information and analysis about visitors’ usage of our pages on such Social Media Platforms. You may choose to provide Personal Information through Social Media Platforms, including without limitation your name, phone number, or address when you communicate with us on the Social Media Platforms, post suggestions or comments for us, or through other such interactions on the Social Media Platforms. This Policy does not cover the privacy and security practices of the Social Media Platforms on which we have pages. Please carefully review the privacy policies and terms of service on such Social Media Platforms before using, visiting, or interacting with others on such Social Media Platforms. Please remember that any information you share on our pages or in general on Social Media Platforms becomes public information, and you should exercise caution when deciding whether to disclose your Personal Information in such a manner. In addition, when you interact with the Services through Social Media Platforms or third-party social media applications by sharing products or content through Social Media Platforms, or by sharing or liking such products or content, our third-party providers may combine information concerning such activities with other information about you such as your user name, gender, referring website, geographic location, and other information obtained through other third-party websites you visit as well as your public profile(s) on such Social Media Platforms.||To respond to your questions and requests.
To provide customer support.
To gather analysis and assess trends and interests.
|Billing Information||We may collect such Personal Information if you make a payment through the Services, if bill payment is made available through the Services. The exact Personal Information collected will vary depending on the payment method but will include information such as:|
Patient ID number;
Credit or debit card type, expiration date, and certain digits of your card number;
Billing and shipping addresses;
Postal code; and
|To invoice you.
To send you e-mail, text messages and/or postal mail or contact you via phone supplying you with the most recent service information or to send you information about your payment.
|Usage Information||This can be Personal Information and non-Personal Information that is collected about you when you are using our Services, and this may include: |
Information about your interactions with our Services, which includes the date and time of any information you enter into our Services and your interactions with other users of our Services.
Technical data which may include URL information, web beacons and other tracking technology information, your IP address, the types of devices you are using to access or connect to our Services, unique device IDs, device attributes, network connection type (e.g., WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, and operating system. Further details about the technical data that is processed by us can be found below.
Our Services use unique identifiers and similar technologies to collect information over time and across different websites when you use or visit our Services. We or our third-party partners use common tracking tools to collect information about the pages you view, our website functions that you access, the buttons and icons you click, and to remember website settings to make it easier and more efficient for you to use our Services.
|To administer our system and Services.
To estimate our audience size and usage patterns.
To report aggregate information to our advertisers and sponsors, for example, regarding the frequency with which our guests visit or use various parts of our Services.
To analyze how visitors arrive at or access the Services, what type of content is most popular, and what type of visitors in the aggregate are interested in particular kinds of content and advertising.
To monitor the security of our Services.
|Anonymized Information||We use anonymized and aggregated information that may be created or derived from your Personal Information or usage of our Services for purposes that include data analysis, improving our Services, advertising, and developing new features and functionality within our Services.||To gather analysis and assess trends and interests.
To monitor usage of our Services.
Protected Health Information.
You can opt-out of receiving cookies by disabling non-essential cookies through your browser settings. You may also opt out of receiving interest-based ads from Facebook, Instagram and Google. You will continue to see ads on each platform, but they will not be personalized as a result of your actions on the Site. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. Please visit the links below if you wish to opt out or update your preferences:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Instagram: https://help.instagram.com/1415228085373580
- Google: https://adssettings.google.com/authenticated?hl=en
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
For all categories of information above, we may also use your information as otherwise described at the time your Personal Information is collected or for other purposes with your consent.
E. SHARING YOUR INFORMATION.
We share aggregated information about our users and non-Personal Information with third parties at our discretion.
In connection with our Services, we may share your Personal Information with certain third parties who we engage to help us run our business and perform the services, including under the following circumstances:
- Software and service providers we use to manage and process your information, for example, providers of payment processing software (e.g., bill payment processing software) and appointment scheduling platform providers.
- Web analytics providers who monitor and analyze the use of our Services.
- We use Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with the Site. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners.
- Marketing service providers we use to communicate with you.
- Advertising service providers we use to assist us in providing you more relevant advertising.
- Hosting providers that provide database storage for our business.
- Other third parties that you expressly request us to share your Personal Information with.
We may also disclose your Personal Information to our subsidiaries and affiliates, or to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Site users is among the assets transferred. Additionally, we will share your Personal Information with third parties where required by law, where it is necessary in connection with our Services or services, to enforce our agreements (including for billing and collection purposes), or where we have another legitimate interest in doing so.
We do not sell Personal Information.
Most of the third parties with whom we share your Personal Information are located and store your information in the United States, although some may be located or store your information outside of the United States. These third parties are only permitted to use your Personal Information to the extent necessary to enable them to provide their services to us and are required to follow our express instructions and to comply with appropriate security measures to protect your Personal Information.
F. HOW WE SAFEGUARD YOUR INFORMATION.
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure and any payment transactions will be encrypted using SSL technology.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
G. HOW LONG WE STORE YOUR INFORMATION.
We also will retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when Usage Information is used to strengthen the security or to improve the functionality of our Services or services, or we are legally obligated to retain Usage Information for longer periods.
H. YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION.
Marketing Preferences. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us, or contacting us as set forth under “How to Contact Us” above. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, asking you to review a product or service you have ordered, or notifying you of product recalls. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
You can choose to limit the data that third party services (e.g., Social Media Platforms) share with us using the options provided to you by the applicable third party service (for example, the options provided by a third party social media platform when you connect your social media account with our Services). You can also disconnect your use of our Services from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.
I. TRANSFER OF DATA; SPECIAL NOTICE TO NON-U.S. USERS.
J. SENSITIVE PERSONAL INFORMATION.
Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive personal information as this term is defined under applicable data protection and privacy laws (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, criminal background or trade union membership) on or through the Services or otherwise to us.
K. POLICY ON CHILDREN’S INFORMATION.
Our Services are not created for anyone under the age of 13 (“Children” or “Child”). By using our Services, you represent that you are at least 13 years old. If you do not meet this age requirement, then you must not access or use our Services.
We do not knowingly collect personally identifiable information from anyone under the age of 14, and we do not target the Services to children under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us though one of the methods listed under “How to Contact Us”, above. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers.
For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.
L. LINKS TO OTHER SITES.
M. GOVERNING LAW AND JURISDICTION.