A SPECIAL MESSAGE TO OUR PATIENTS REGARDING CORONAVIRUS, COVID-19
As we navigate the unprecedented events of COVID-19, we extend our sympathies to those who have been impacted and offer our sincere empathy to all those in our community and beyond.
We understand that with the present uncertainty, you want to be as informed as possible. To that end, we will keep you informed in a timely fashion by updating this message as frequently as possible.
To ensure the health and safety of our patients, staff, and providers, we are consistently evaluating best practices and guidance published by the CDC, WHO, AAD, and local, state, and national government guidelines.
Patients with Existing Appointments
The American Academy of Dermatology (AAD) recommends that appointments for routine or elective medical/surgical services be rescheduled or conducted via telemedicine. In accordance to this, we screen our patients based on the urgency, and acuity of your need for a face-to-face appointment. If your care is deemed a non-essential healthcare service, your appointment will be rescheduled to a safer time, or you will be offered a telemedicine appointment using your computer or smartphone. If your appointment or concern is related to skin cancer treatment or surgery, we would like you to consult directly with your provider for guidance. Please contact our office at, 208.376.4265, to coordinate this.
Our higher-risk patients
It has been noted that patients over 60 years of age, and those with pre-existing immune-system compromising or chronic health conditions (e.g., heart disease, diabetes, lung disease) are at a higher risk to contract and experience complications due to COVD-19. We highly recommend you evaluate your personal situation and reschedule your appointment for a future date, if possible.
If you have an upcoming appointment, you will hear from us in advance of your appointment to determine if you should be rescheduled or offered a telemedicine appointment. If you have not heard from us yet, please know that we are working diligently to ensure all patients are taken care of. Again, if your appointment is for skin cancer treatment, we urge you to contact us so that you can consult with your provider for your care.
What We Are Doing to Protect Your Health
- When patients make or confirm appointments, we ask the following questions, and if it applies to you, we will reschedule your appointment:
- Do you currently have, or have you had a fever (>100.4F) within the last 14 days?
- Do you currently have, or have you had a cough or shortness of breath within the last 14 days?
- Have you come into contact (within six feet) with anyone known to be infected with COVID-19?
- Before entering our facilities, we ask the above questions, and if it applies to you, we will reschedule your appointment.
- Patients can wait in their cars until their exam room is ready. Staff will call, or text to notify you when your room is ready.
- Waiting rooms, where possible, are configured to ensure six feet of distance between seats.
- To ensure that we minimize any unnecessary contact with individuals other than with the professionals providing patient care, we have reduced staff at our facilities. This measure has been taken with careful consideration to not impact the quality of patient care.
- We ask that you do not bring a companion with you to your appointment unless required for safety, legal, or medical reasons.
- If your appointment requires that you have someone drive you home, and you do not need assistance to enter our facility, please ask your companion to wait in the car during your appointment.
- For your protection, we instruct our employees with any sign of illness to not report to work.
- Proper handwashing technique instructions are posted at all sinks.
- Our facilities are routinely cleaned and sanitized throughout the day as per AAD and CDC guidelines. Measures include sanitizing common areas and exam rooms between patients and at the end of each day.
- Hand sanitizer dispensers are placed in all common areas, including waiting rooms.
- COVID-19 educational information and infection-control practices are posted within our facilities.
To reschedule any appointment, call us at 208.376.4265, or email us at, Appointments@IdahoDerm.com, and include your name and date of birth in your message. For any concerns not addressed above, please call us and know that your ongoing health is of utmost importance to us.
Stay healthy and safe.
Your Dermatology Clinic of Idaho Team